Shipping policy

Shipping Policy for The New Vernon Truck Wash

Thank you for choosing The New Vernon Truck Wash for your shopping needs! Below, you will find our detailed shipping policy to help you understand our shipping options, costs, and processes.

Shipping Methods

We offer the following shipping methods on our Shopify webstore:

1. Standard or Ground Shipping: Reliable and economical delivery option for most orders.

2. Priority or Express Shipping: Faster delivery for customers needing their orders sooner.

3. Overnight Shipping: Guaranteed next-day delivery (plus 1-2 days handling time) for urgent orders.

Shipping Costs

Shipping costs are calculated based on the packaging dimensions and package weight. Rates are determined using real-time pricing from our shipping carriers, including USPS, UPS, and FedEx. During checkout, you will see the calculated shipping cost based on these factors and your selected shipping method.

Delivery Times

• Standard Shipping: 5-7 business days.

• Express Shipping: 2-3 business days.

• Overnight Shipping: 1 business day.

Please note: Delivery times are estimates and may be affected by holidays, inclement weather, or unexpected processing delays. Orders placed after 1 PM EST or 10 AM PST will begin processing the following business day.

Shipping Restrictions

• We ship within the United States and internationally.

• Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end customer is responsible for these fees. Any customs fees are paid to the appropriate customs agency by the end customer.

Handling Time

• Orders are processed within 1-2 business days. This does not include holidays.

Tracking Information

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment directly through our Shopify webstore or on the carrier’s website.

• If you encounter any issues with tracking your order, please contact our customer service team at newvernontruckwash@gmail.com or call +1 (760) 256-0306.

Returns and Exchanges

We strive to ensure you’re satisfied with your purchase. For details on returning or exchanging an item, please review our Return and Exchange Policy available on our website. If you have additional questions, feel free to reach out to our team.

Thank you for shopping with The New Vernon Truck Wash. We value your business and are committed to providing a smooth and efficient shipping experience!