Last updated: April 15, 2026

At The New Vernon Truck Wash & Chrome Shop, we stand behind the products we sell and aim to assist customers when warranty issues arise. Please review the details below regarding warranty coverage and claims.

1. Manufacturer Warranties

Many products we carry are backed by manufacturer warranties, which vary by brand and product.

• Warranty terms, coverage, and duration are determined solely by the manufacturer
• We do not provide a separate warranty unless explicitly stated

2. Warranty Assistance

We are committed to helping our customers navigate warranty claims.

• We may assist in contacting the manufacturer or vendor
• We may help provide documentation, order details, or guidance
• In some cases, we may help facilitate the process directly

However:

• Final approval, replacement, or denial of a claim is determined by the manufacturer or vendor
• We are not the warranty provider and cannot override manufacturer decisions

3. Customer Responsibility

To pursue a warranty claim, customers may be required to:

• Provide proof of purchase
• Provide photos or videos of the issue
• Return the item to the manufacturer or designated location
• Follow the manufacturer’s claim process

If practical, customers may bring the item to our location for assistance. We may help by:

• Inspecting the item
• Taking photos or documentation
• Holding the item temporarily if required for the claim process

Please note:

• This assistance is provided as a courtesy
• Final handling, return requirements, and claim decisions are determined by the manufacturer or vendor

4. Non-Warranty Situations

Warranty coverage does not apply to issues caused by:

• Improper installation
• Misuse or abuse
• Normal wear and tear
• Modifications or alterations
• Damage caused by external factors

5. Shipping & Warranty Claims

• Customers may be responsible for shipping costs associated with warranty claims, depending on the manufacturer’s policy
• If a product must be returned for inspection, original packaging may be required

6. Our Role

We will make reasonable efforts to assist with warranty-related issues and guide customers through the process.

However, all warranty claims are subject to the terms and decisions of the manufacturer or vendor.

7. Contact Information

Email: newvernontruckwash@gmail.com
Phone: (760) 256-0306